Refund/ Return and Cancel policy

🔁 Refund, Return & Cancellation Policy

At Luxsmerch, your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy for returns, refunds, and order cancellations.

🔄 Return Policy

We accept returns within 30 days from the delivery date, as long as the item meets the following conditions:

  • The item is unused, in its original condition, with tags and packaging intact.

  • The return is due to one of the following reasons:

    • The item does not match the product description.

    • You received the wrong item.

    • The item is damaged or defective.

📦 How to Return an Item

Returning your order is simple. Please follow one of the methods below:

  • By Mail:
    Contact our customer support team at support@luxsmerch.com to initiate your return. We will provide return instructions and a return authorization number.

  • In-Store (If Applicable):
    Bring the item along with your original receipt to our store at:
    2200 47th Ave, Oakland, CA 94601, United States

🚚 Return Shipping Costs

  • We do not charge any return handling fees.

  • Customers are responsible for return shipping costs, unless the item is defective or sent in error.

💳 Refund Process

  • Once your return is received and inspected, we will process your refund.

  • Refunds will be issued to the original payment method.

  • Please allow 5 to 7 business days for the amount to reflect in your account after approval.

❌ Order Cancellation

  • You may cancel your order before it has been shipped by contacting us as soon as possible.

  • Once the order has been dispatched, cancellations are no longer possible.

  • For assistance, please reach out to:
    📧 support@luxsmerch.com
    📞 +1-415-449-9494

📬 Need Help?

If you have any questions regarding your order, return eligibility, or the refund process, feel free to contact our customer support team:

  • SMS: +1-415-449-9494

Thank you for shopping with Luxsmerch. We truly appreciate your trust and look forward to providing you with a seamless shopping experience.

Luxsmerch
Fashion Forward Since 2024