FAQs
❓ Frequently Asked Questions (FAQ)
Welcome to the Luxsmerch FAQ page! Here you’ll find answers to common questions about our products, services, and store policies. If you have additional inquiries, our support team is happy to assist you.
🛍 General Information
What is Luxsmerch?
Luxsmerch is a U.S.-based online fashion retailer, offering high-quality, stylish apparel since 2024. We are passionate about delivering handcrafted fashion to customers worldwide.
How can I contact Luxsmerch?
You can reach us via:
📱 SMS: +1-415-449-9494
📧 Email: support@luxsmerch.com
🏢 Visit us: 2200 47th Ave, Oakland, CA 94601, United States
Please note: We do not accept phone calls. Kindly contact us via SMS or email for a faster response.
💳 Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards through Stripe, a secure payment gateway.
Can I cancel my order?
Yes. Orders may be canceled before they are shipped. Please contact our support team as soon as possible.
Are there any extra charges like taxes or duties?
No. All applicable taxes and duties are covered by Luxsmerch.
📦 Shipping
How long does it take to process an order?
We handcraft and prepare all items within 5–7 business days before shipping.
How long does shipping take?
After dispatch, delivery typically takes 15–20 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders, with no minimum purchase.
Which carriers do you use?
We primarily work with DHL, FedEx, and UPS for reliable delivery.
🔁 Returns & Refunds
What is your return policy?
Returns are accepted within 30 days of delivery for items that are:
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Not as described
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Incorrectly shipped
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Damaged or defective
Items must be unused, in their original condition, and with tags attached.
How do I return an item?
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By Mail: Contact support@luxsmerch.com to start the return process.
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In-Store: Visit our physical location with your original proof of purchase.
Are there return fees?
We do not charge handling fees. However, customers are responsible for return shipping.
When will I receive my refund?
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the item.
🔐 Privacy & Security
How is my personal data protected?
We use SSL encryption, access restrictions, and regular security audits. Read more in our Privacy Policy.
Do you use cookies?
Yes, we use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings.
📄 Legal
How do I file a DMCA report?
Visit our DMCA Report page for step-by-step instructions to report copyright infringement.
Where can I find your Terms of Service?
You can review our full Terms of Service to understand your rights and responsibilities when using our website.
💬 Still Need Help?
We’re here to assist!
📱 SMS: +1-415-449-9494
📧 Email: support@luxsmerch.com
🏢 Visit us: 2200 47th Ave, Oakland, CA 94601, United States
Luxsmerch
Fashion Forward Since 2024